Authentication Help
Having trouble accessing your account? We're here to help.
How Authentication Works
Urge Surfer uses secure authentication through Replit. This means:
- No passwords to remember: You sign in using your Replit account
- Secure access: Your data is protected by Replit's security systems
- Easy sign-in: Just click "Sign In" and you'll be redirected to Replit
Common Sign-In Issues
Session Expired
If you've been inactive for a while, your session may have expired.
Solution: Simply click "Sign In" again to start a fresh session.
Browser Issues
Sometimes browser cookies or cache can cause authentication problems.
Solution: Try refreshing the page or clearing your browser cache.
Pop-up Blocked
Some browsers block the authentication pop-up window.
Solution: Allow pop-ups for this site or try a different browser.
Multiple Accounts
If you have multiple Replit accounts, make sure you're using the right one.
Solution: Sign out of Replit completely, then sign back in with the correct account.
Troubleshooting Steps
If you're still having trouble accessing your account, try these steps in order:
- Refresh the page: Press F5 or Ctrl+R (Cmd+R on Mac)
- Clear browser data: Clear cookies and cache for this site
- Try incognito/private mode: Open a private browsing window
- Check Replit status: Make sure Replit.com is working properly
- Try a different browser: Test with Chrome, Firefox, or Safari
- Sign out of Replit: Go to replit.com, sign out completely, then try again
Don't Have a Replit Account?
Good news! You can still use Urge Surfer without creating an account:
- Anonymous sessions: Use all features without signing in
- Full functionality: Complete urge surfing sessions and get personalized guidance
- Create account later: Sign up for Replit anytime to save your progress
Still Need Help?
If you're still experiencing issues after trying the steps above, we're here to help: